Returns Policy

Return Eligibility

We want customers to feel confident when shopping with us. If you are not satisfied with your order, you may be eligible to request a return within a specified period from the date of delivery.

To qualify for a return, items should generally be unused, unopened, in their original condition, and in the original packaging unless otherwise stated.

Return Window

Return requests should usually be made within 14 days of receiving your order, unless a different timeframe is stated for specific products or promotions.

• Requests submitted after the return period may not be accepted.
• Returned items must be sent back in accordance with the instructions provided by our team.
• Proof of purchase may be required before a return is approved.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, regulatory, or product-specific reasons.

• Opened or used products
• Items that are damaged due to misuse
• Products marked as final sale or non-returnable
• Any item not in its original condition where return eligibility no longer applies

How to Request a Return

To request a return, customers should contact our support team with their order details and reason for the request. If the return is approved, instructions will be provided on how and where to send the item.

Please do not send items back without first receiving return instructions, as this may delay or prevent the return from being processed correctly.

Refund Process

Once the returned item is received and inspected, we will review its condition and notify you of the outcome. If approved, the refund will be processed to the original payment method where applicable.

Refund timing may vary depending on your payment provider, bank, or checkout method.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photos or additional order information to help review the issue quickly.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or otherwise eligible for a return due to an error on our part.

Questions About Returns

If you have questions about eligibility, refund timing, or the return process, please contact our support team before sending any item back.